Technical specifications for this and car repairs are a sample. Terms of reference for the maintenance of passenger cars for the needs of Southern Electric Networks. List of repair work performed
Terms of reference for the work
for repair of LADA 211140 and VIS234610-30 cars.
1. Name, characteristics and scope of work performed, requirements established by the customer for quality, technical characteristics of services, their safety, and functional characteristics (consumer properties):
The Contractor must carry out car repair work using his own resources and resources using the Contractor’s materials and spare parts.
The quality of the provided parts and spare parts, materials and components used in the provision of car repair services must comply with GOST, TU and standards established by the legislation of the Russian Federation. Spare parts and consumables for cars used by the Contractor must be new and only factory-made.
It is necessary to have certificates of conformity of parts and spare parts, materials and components used in the provision of car repair services to GOST, TU, and the standards established by the legislation of the Russian Federation. Compliance of the equipment used to perform services with the requirements of the manufacturer, as well as the availability of certificates for installed spare parts and components.
Car repairs are carried out at the Contractor’s location, on its site. Delivery of vehicles to the repair site and back is carried out by the Customer’s forces and means. The Contractor bears all costs and assumes all risks from the moment the vehicles are accepted for repairs until the vehicles are picked up from repair by the Customer. The day of completion of the provision of repair services is the day the Customer and the Contractor sign the act of services rendered. Other conditions are stipulated by the Parties in the relevant paragraphs of the civil contract.
The work must be carried out in accordance with the requirements of the repair manual and regulatory documentation of the vehicle manufacturer.
2. Place of provision of services: Samara, at the location of the service center.
3. Terms of service provision: from the date of conclusion of the Agreement within 5 (five) working days.
^4. Warranty period:
For consumables and components, the warranty period corresponds to the manufacturer's standards.
car LADA 211140.
| No. | Name of work, description of services | Unit change | Qty |
| 1 | Replacement of front struts 2 pcs. | service | 1 |
| 2 | Replacing the upper supports | service | 1 |
| 3 | Replacing front springs | service | 1 |
| 4 | Replacing rear springs | service | 1 |
| 5 | Replacing lever bushings | service | 1 |
| 6 | Replacing stabilizer struts | service | 1 |
| 7 | Replacement of front brake discs | service | 1 |
| 8 | Replacing front brake pads | service | 1 |
| 9 | Replacement of internal grenades 2 pcs. | service | 1 |
| 10 | Replacing rear shock absorbers | Service | 1 |
| 11 | Replacing rear brake drums | service | 1 |
| 12 | Replacing rear pads | service | 1 |
| 13 | Replacement of handbrake cable 2 pcs. | service | 1 |
| 14 | Replacing rear brake cylinder 2pcs | service | 1 |
| 15 | Changing the gearbox oil | service | 1 |
| 16 | Replacing brake fluid | service | 1 |
| 17 | Replacing the clutch cable | service | 1 |
| 18 | Replacement of engine supports | service | 1 |
| 19 | Clutch replacement | service | 1 |
| 20 | Replacing caliper 2 pcs. | service | 1 |
| 21 | Starter replacement | service | 1 |
| 22 | Generator replacement | service | 1 |
| 23 | Replacing the MAF sensor | service | 1 |
| 24 | Replacing the stove radiator | service | 1 |
| 25 | Replacing the electric heater motor | service | 1 |
| 26 | Replacing the fuel pump | service | 1 |
| 27 | Cleaning the injectors | service | 1 |
| 28 | Replacing the gas tank | service | 1 |
| 29 | Remove/install gearbox | service | 1 |
| 30 | Transmission repair | service | 1 |
| 31 | Replacement of external grenades 2 pcs. | service | 1 |
| 32 | Camber/toe | service | 1 |
^ List of repair work performed
car VIS 234610-30.
| 1 | Replacement of springs 2 pcs. | service | 1 |
| 2 | Replacing front springs | service | 1 |
| 3 | Replacing front shock absorbers | service | 1 |
| 4 | Replacing upper arms | service | 1 |
| 5 | Replacement of lower arms | service | 1 |
| 6 | Replacing spring bushings | service | 1 |
| 7 | Replacing rear brake pads | service | 1 |
| 8 | Replacement of crosspieces 4 pcs. | service | 1 |
| 9 | Replacing front brake pads | service | 1 |
| 10 | Replacement of ball joints 4 pcs. | service | 1 |
| 11 | Replacing rear shock absorbers | service | 1 |
| 12 | Replacing the alternator belt | service | 1 |
| 13 | Replacing the power steering belt | service | 1 |
| 14 | Replacing antifreeze | service | 1 |
| 15 | Change of oil | service | 1 |
| 16 | Replacing the oil filter | service | 1 |
| 17 | Replacing the air filter | service | 1 |
| 18 | Replacing the fuel filter | service | 1 |
| 19 | Replacing the fuel pump | service | 1 |
| 20 | Replacing spark plugs | service | 1 |
| 21 | Changing gearbox oil, axles, transfer case | service | 1 |
| 22 | Replacing windshield wiper blades | service | 1 |
| 23 | Replacing the seat belt | service | 1 |
| 24 | ICE diagnostics | service | 1 |
| 25 | Replacing light bulbs | service | 1 |
| 26 | Replacing the front left side member with painting | service | 1 |
| 27 | Replacing front brake hoses | service | 1 |
| 28 | Replacing the steering gear | service | 1 |
| 29 | Replacing the master brake cylinder | service | 1 |
| 30 | Replacing the steering linkage | service | 1 |
| 31 | Replacing the steering pendulum | service | 1 |
| 32 | Replacing the stove radiator | service | 1 |
| 33 | Camber/toe | service | 1 |
Agreed:
Chief engineer E.M. Kudryashov
for the provision of vehicle maintenance and repair services
Name of services: Car maintenance and repair JSC "Bashbakaleya"
Response speed – placing a car for repairs immediately after contacting and should not exceed more than 6 (six) hours.
List of cars and their quantity according to table No. 1. Types of maintenance according to Appendix No. 2. Types of work according to table No. 3.
At the Customer's request, the Contractor is obliged to provide certificates of conformity for original spare parts used in the process of maintenance and repair of the Customer's vehicles.
Procedure for pricing: vehicle maintenance work is carried out using equipment, spare parts, parts, assemblies and units, lubricants (hereinafter referred to as materials) of the Contractor, the cost of which is included in the total cost of the work. The price for materials used during the work is agreed upon by the Customer in the work order in each specific case, and should not exceed the price of regional dealers of manufacturing plants. And also with the possibility of supplying spare parts, parts, units and units, lubricants, to the customer.
Terms of payment: by transferring funds to the Contractor's bank account within 30 working days upon the provision of services on the basis of a signed certificate of provision of services and an invoice for payment.
Qualitative characteristics of service provision: services must be provided in full within the agreed time frame and with adequate quality. The contractor is responsible for the high-quality performance of the work assigned to him, for compliance with labor protection and safety regulations.
warranty period from the date of acceptance by the Customer of the work performed
For plumbing work – at least 3 months or 30,000 km- (m/h) mileage
For repair of units – at least 6 months or 30,000 km- (m/h) mileage
For painting and body work – at least 6 months or 50,000 km (m/h) mileage
For maintenance - until the next maintenance (mileage is determined by the instructions
manufacturer).
Current repairs – at least 20 calendar days or at least 2000 km - (m/h) mileage;
For spare parts (except for consumables) – at least 6 months.
In case of failure of the replaced spare parts completely or
components, due to the fault of the manufacturer, during the warranty period
operation, troubleshooting up to their replacement is carried out at the expense of
Performer. At the same time, the warranty period for work performed and used for
When performing repairs, spare parts are extended for the period of warranty repairs from
the moment of notification of the failure of components (spare parts), until the day
elimination of identified defects and malfunctions.
Spare parts installed during all types of repairs must be new, original, produced by official manufacturers. The use of remanufactured spare parts is not permitted.
The quality guarantee applies to all structural elements and work performed by the Contractor. The warranty period is extended for the duration of the elimination by the Contractor of the identified
defects during the warranty period. The Contractor returns the replaced components and assemblies to the Customer.
Conditions for the provision of services: registration for scheduled maintenance 3 hours in advance, the possibility of scheduling repairs on the day of application should not exceed more than 6 hours.
7.1 Place of provision of services: Relative proximity to the RC microdistrict Shaksha st. Gvardeiskaya 57 and Industrial Highway 47. Consider the possibility of car service specialists visiting the customer’s addresses Gvardeiskaya 57 and Industrial Highway 47
The period for performing vehicle maintenance work cannot exceed 1 day from the date of transfer of the vehicle to the Contractor. The term for placing a work order from the moment the Customer provides the vehicle to the Contractor’s service center is no more than 15 minutes.
The need to use spare parts for maintenance is determined by the Customer (original) when filling out an application for work. In this case, a defective statement is drawn up indicating the parts to be replaced and a work order for the work, issued in accordance with the cost of the standard hour, a proposal on the cost of a standard hour when performing work must be submitted as part of the applications, along withprice application form for participation in the tender.
Tire fitting work of all types - start of work no later than 1 hour from the moment of submitting the application.
The contractor must provide a covered, warm room with a capacity of at least 3 cars, a ceiling height of at least 4.5 m, technological equipment, work on weekends, the availability of diagnostic equipment and appropriate software for diagnosing brand cars MAZ,ISUZU, FIATDucato, Hyundai, GAZelle, VIS, JCB with the recording of error codes and their decoding, carrying out work on the repair of tires, disposal of fuels and lubricants (used oil, coolant and brake fluids, filters) of out-of-service tires, the presence of tow trucks for the evacuation of cars, the presence of an intermediate and main warehouse of spare parts for cars.
It is mandatory to have trained personnel for the maintenance of vehicles owned by the customer.
In the case of installation of additional equipment, it is required to transfer to the customer all the necessary regulatory and technical documentation in Russian and provide oral instructions to the customer’s representative on its safe use.
10. Requirements for the composition of the participant’s technical proposal
In the technical proposal, the participant must confirm:
Availability of repair stations equipped with lifting and transport devices (with a lifting capacity of up to 25 tons) and other technological equipment for carrying out maintenance and repair work on special vehicles, in accordance with the technological maps of the manufacturer.
Availability of stands for disassembling and reassembling engines, stands for testing electrical equipment, as well as diagnostic systems for a complete check of the technical condition of trucks.
Availability of a specialized area for repair of fuel equipment.
Availability of a truck washing area with a maximum height of 4.5 m, as well as their components and assemblies.
Availability of heated premises adapted for the repair of trucks, allowing accommodation of at least 3 vehicles
Availability of a tire fitting area that allows mounting and balancing truck wheels with a radius of up to 24 inches.
Availability of a stand or devices for checking and adjusting wheel alignment of trucks and cars with a total weight of up to 30 tons.
Availability of a minimum balance of spare parts and materials in the contractor’s warehouse necessary for scheduled maintenance of the customer’s vehicles; the list of required materials is agreed upon with the responsible person on the customer’s side.
11. Provision of services for the repair of hydraulic lifts (ramps),
Troubleshooting
Replacement of the r/c cylinder, complete restoration
Electrical equipment repair
12. Provision of refrigerator repair services
Replacing belts, freon,
Flushing the system
Engine repair
Electrical equipment repair
13. The Contractor’s warehouse must have all the consumables necessary for all the Customer’s vehicles.
14. Maintenance should include TO-1,TO-2,TO-3 (types of work included in TO-1,TO-2,TO-3, see Appendix No. 2). These types of work are carried out on an ongoing basis, with frequency according to mileage every 5,000 t.km., every 10,000 t.km., every 20,000 t.km.
15. Track maintenance and repairs using the service book.
16. Criteria for determining the winner of the tender:
Maximum compliance with the terms of reference
The minimum cost for a commercial proposal according to the price application form for tender participants.
The subscription fee includes all types of work (standard hour, TO-1,TO-2, TO-3) based on the average vehicle mileage of 5000 km per month or 100 engine hours.
Price application form for participation in the tender:
| № p/p | Make, model of vehicle | Quantity. | Cost per hour for repair work | Cost of maintenance-1 per unit (every 5000 t.km.) | Cost of maintenance-2 per unit (every 10,000 t.km.) | Cost of maintenance-3 per unit (every 20,000 t.km.) | Subscription fee per month (including all types of work and consumables) |
| 1. | MAZ 67435 | 7 | |||||
| 2 | MAZ 67437 | 1 | |||||
| 3 | ISUZU NPR 75 | 10 | |||||
| 4 | ISUZU NQR 90 | 4 | |||||
| 5 | ISUZU FVR 34 | 3 | |||||
| 6 | Hyundai HD | 1 | |||||
| 7 | GAZ 27903 (Valdai) | 2 | |||||
| 8 | GAZelle 2790 | 1 | |||||
| 9 | GAZelle 232520 | 1 | |||||
| 10 | FIAT Ducato | 1 | |||||
| 11 | VIS 234700 | 1 | |||||
| 12 | JCB 3CX4T | 1 | |||||
| 13 | Nissan forklifts , | 12 |
Table No. 1
List and number of cars.
| № p/p | Make, model of vehicle | Type | Quantity. | Permitted gross weight kg. |
| 1. | MAZ 67435 | Cargo Van | 7 | 18000 |
| 2 | MAZ 67437 | Cargo Van | 1 | 32000 |
| 3 | ISUZU NPR 75 | Cargo Van | 10 | 7500 |
| 4 | ISUZU NQR 90 | Cargo Van | 4 | 9500 |
| 5 | ISUZU FVR 34 | Cargo Van | 3 | 18000 |
| 6 | Hyundai HD | Cargo Van | 1 | 8000 |
| 7 | GAZ 27903 (Valdai) | Cargo Van | 2 | 7400 |
| 8 | GAZelle 2790 | Onboard | 1 | 3500 |
| 9 | GAZelle 232520 | Cargo Van | 1 | 3500 |
| 10 | FIAT Ducato | Cargo Van | 1 | 3500 |
| 11 | VIS 234700 | Cargo Van | 1 | 1070 |
| 12 | JCB 3CX4T | Backhoe loader | 1 | 8000 |
| 13 | Nissan , HYSTER H1.6 FT KOMATSU FG 18T-20, YALE | Forklift | 12 | 3000 |
Let's analyze the terms of reference for the purchase of services for maintenance and repair of warranty vehicles.
Let's look at the following situation. It is planned to purchase services via . The technical specifications stipulate the following provisions:
Technical and quality characteristics of services, procedure for providing services:
The contractor must be an official representative of the manufacturer and have a dealer agreement to carry out the warranty. If the Contractor is not an official dealer, he has the right to involve co-contractors from among the official dealers in the provision of services. The Contractor is responsible to the Customer for the consequences of non-fulfillment or improper performance of obligations by sub-contractors.
The maintenance carried out should not lead to the removal of vehicles from the manufacturer's warranty service.
When performing maintenance, the Contractor must make notes on the appropriate pages of the vehicle’s service book about the completion of maintenance.
The quality of vehicle maintenance must comply with the requirements of the current legislation of the Russian Federation, Decree of the Government of the Russian Federation dated April 11, 2001 No. 290 (as amended on January 23, 2007) “On approval of the Rules for the provision of services (performance of work) for the maintenance and repair of motor vehicles,” GOST R 51709 –2001, Federal Law “On Road Traffic Safety” dated December 10, 1995 No. 196-FZ and should not violate the manufacturer’s warranty obligations and operational documentation.
Maintenance must be performed by the Contractor at a service station located within the city of Rostov-on-Don.
Maintenance must be performed on time, in full, with the required level of quality and meet the Customer’s requirements specified in this documentation.
Service quality requirements:
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Terms and conditions for the provision of services: Maintenance and repair of vehicles is carried out as needed at the Customer's request. The Contractor is obliged to accept the Customer's cars on an extraordinary basis. The Contractor is obliged to begin work on the day the Customer applies. The work is carried out within three working days from the date of submission of the application by the Customer. The start of work may be delayed by agreement of the parties for the period of delivery of spare parts, but not more than 14 days.
Place of service provision : at the Contractor’s technical base (service station, service center) in Tyumen.
Requirements for the quality of service delivery: The Contractor performs maintenance and repair work on the customer's vehicles in accordance with established operational and repair standards, manufacturer's recommendations, in strict accordance with the requirements of state standards, technical conditions, sanitary standards, in compliance with the requirements of the "Rules for the provision of services (performance of work) for maintenance and repair of motor vehicles”, approved by Decree of the Government of the Russian Federation dated April 11, 2001 No. 290, taking into account the provisions of the agreement. When performing work, only operating fluids, consumables and spare parts provided by the manufacturer may be used. Installed spare parts and consumables must be new, that is, not used, not refurbished, free from defects in material and workmanship, not altered, not damaged, without any restrictions (pledge, ban, seizure, etc.) to free circulation on the territory of the Russian Federation. All spare parts and consumables are included in the cost of work. The quality of installed spare parts for vehicles must comply with the standards, technical specifications, and safety requirements in force in the Russian Federation and be accompanied by certificates of conformity issued by the GOST certification system body of the Russian Federation.
Technical requirements:
1. The work is performed by the Contractor with the mandatory use of:
Working capital of original spare parts and materials for repair and maintenance of ZIL, KamAZ, GAZ vehicles; non-original spare parts can only be used with the consent of the Customer.
Body works area;
Tire works area;
The Contractor must carry out the full range of maintenance and repair work, including:
Urgent repairs;
Carrying out periodic warranty maintenance of the vehicle;
Mechanical work on repair and replacement of vehicle components and assemblies;
Electrical work;
Diagnostic and adjustment work of vehicle systems and components;
Work on replacing lubricants, special fluids and filter elements;
Tire fitting, tire repair and balancing work;
Work on adjusting wheel alignment angles;
Body and paint work;
Work on installation of additional vehicle equipment;
Cleaning and washing work;
Other jobs.
2. Maintenance and repair of vehicles must be carried out in accordance with current time standards and the established technology of the manufacturer.
3. The Contractor is obliged to ensure that the car is accepted without an appointment, on the day of application.
4. The delivery time for spare parts to order is no more than 14 working days from the date of receipt of the Customer’s application.
5. Elimination of defects in the work is carried out by the contractor free of charge within 3 days from the date of discovery of the defect by the customer. In the event of unscheduled work on urgent repairs of company vehicles that are out of order for technical and other reasons, the contractor is obliged to provide conditions for repairing the vehicle within 2 days.
6. The Contractor bears full financial responsibility for the safety of the Customer’s car during the entire time the car is with the Contractor.
Mechanism and terms of warranty service
Requirements for the provision of guarantees, terms for providing a guarantee of quality of work:
For original spare parts – at least six months or at least 10,000 km, whichever comes first;
For the engine - at least two months or at least 12,000 km, whichever comes first;
Checkpoints, RK, bridges for cars - at least two months or at least 10,000 km, whichever comes first;
For spare parts - at least 14 days, or a mileage of 1000 km, whichever comes first;
For work, services:
Maintenance and repair - at least one month or at least 3000 km;
Tin welding and painting work - at least six months;
Body work – at least six months;
Electrical work - at least six months;
Mechanical work - at least six months.
The warranty period is calculated from the moment the Customer and the Contractor sign the certificate of completion of work.
Customer executive:
_________________ V.V. Vagin __________________ /